Provide Non-Technical Reader Services

Reading for a blind or low-vision employee is not simply reading aloud. There is a skill involved in communicating the structure of the writing. There is a cadence and flow to bulleted lists that is different than text paragraphs, capitals or acronyms that have a different volume and staccato rhythms and a difference in punctuations that create different pauses and inflection. The Reader will modify reader style to best assist the Customer. The importance of these “soft skills” in being an exceptional Professional Reader is why P.A.L.S., LLC vets each potential candidate with a series of practical tests and exercises. Each successful candidate must pass a formal exam proving they can read a minimum of ninety (90) words a minute and undergo exercises with P.A.L.S., LLC Management to assess their ability to communicate effectively, grasp the nuances of the English language / grammar, and their ability to demonstrate a mastery of various reading tasks / formats / vocabulary. The relationship between Customer / Reader is key.

Readers will take the steps to first understand then formerly determine how best to assist the Customer in accomplishing their job duties;

• Readers will not simply read the text but provide the context of the content, review document formatting and grammar and call attention to aspects of the written material that are second nature to a sighted reader, but may be challenging for a low-vision or blind individual. The document is read in its entirety – for example an email will be read from address block to signature, and not just the narrative message
• Readers will read from electronic and hardcopy documents, provide commentary on formatting, how the document appears on the page, perform basic edits as requested by the employee and generally ensure that any documentation created by the employee reflections his/her intentions
• Readers will use analysis and judgement skills to translate a matrix, table, or graphics out loud to ensure the employee comprehends the information being presented
• Readers will provide basic organizational and administrative services; print/collate documents, file, organize documentation in project binders, ensure proper orientation in packets /handouts, assist with meeting preparations, and perform other organizational duties as directed